Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your data.

Last updated: December 13, 2024

1. Information We Collect

Personal Information

When you use FormGoes, we may collect the following personal information:

  • Name and email address when you create an account
  • Billing information for paid subscriptions
  • Profile information you choose to provide
  • Support correspondence and feedback

Usage Data

We automatically collect certain information about your use of our service:

  • IP address and browser information
  • Pages visited and features used
  • Time and date of access
  • Device and operating system information

Form Data

When you create forms and collect responses through FormGoes:

  • Form structure and configuration data
  • Form responses submitted by your users
  • Analytics and performance metrics
  • File uploads (when enabled)

2. How We Use Your Information

We use your information for the following purposes:

Service Operations

  • Provide and maintain our form building service
  • Process transactions and manage subscriptions
  • Deliver customer support and technical assistance
  • Send important service notifications

Service Improvement

  • Analyze usage patterns to improve our platform
  • Develop new features and functionality
  • Conduct research and analytics
  • Ensure security and prevent fraud

Communications

  • Send product updates and newsletters (with consent)
  • Provide educational content and best practices
  • Respond to inquiries and support requests

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform, process payments, and provide customer support. These providers are bound by confidentiality agreements.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your information:

Encryption

All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.

🏢 Infrastructure

Our servers are hosted in SOC 2 Type II certified data centers with 24/7 monitoring.

👥 Access Control

Employee access to data is limited based on job requirements and regularly audited.

Backups

Regular automated backups ensure data recovery and business continuity.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

Request a copy of your personal data in a portable format

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your account and associated data

Opt-out

Unsubscribe from marketing communications at any time

To exercise these rights: Email us at privacy@formgoes.com or use the privacy controls in your account settings. We'll respond to your request within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Cookie TypePurposeDuration
EssentialAuthentication and securitySession
FunctionalRemember preferences1 year
AnalyticsUsage statistics2 years

7. International Data Transfers

FormGoes is based in the United States. If you access our service from outside the US, your information may be transferred to, stored, and processed in the US. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses approved by the European Commission
  • Adequate security measures and data protection protocols
  • Regular compliance audits and assessments

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

  • Post the updated policy on this page
  • Update the "Last updated" date
  • Notify you via email or in-app notification
  • Provide a 30-day notice period for material changes

Your continued use of FormGoes after the changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email:privacy@formgoes.com
Mail:
FormGoes Privacy Team
123 Innovation Drive
San Francisco, CA 94105
United States
Data Protection Officer:dpo@formgoes.com